Delivery & Return Policy
Welcome to Primora.
We aim to provide fast, safe, and reliable delivery for all orders.
Delivery Policy
- Orders are usually processed within 1–3 business days.
- Delivery time may vary depending on your location.
- Once your order is shipped, tracking details will be shared through email or SMS.
- Delivery delays caused by courier services, weather, or public holidays may occur occasionally.
Return Policy
- Customers can request a return within 4 days after receiving the product.
- Items must be:
- Unused
- In original packaging
- In the same condition as delivered
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Personal care items
- Customized or special-order products
Refund Process
- After receiving and inspecting the returned item, refunds will be processed within 5–10 business days.
- Refunds will be credited to the original payment method.
Exchange Policy
- Exchanges are available only for damaged, defective, or wrong items received.
Contact Support
If you need help regarding delivery or returns, contact us through:
